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FIRST PERSON
How Grief Met Hope: a Red Cross Volunteer's Diary
Following are excerpts from a diary kept by Michael J. Marino, an organizational-development consultant who lives in New York City and volunteered to help the Red Cross in the days immediately after the World Trade Center collapsed. He is continuing to serve the Red Cross as a volunteer, as is his wife, Cooper Wright:
SEPTEMBER 13
8 p.m. It started...