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Red Cross Chief: Keeping Volunteers Motivated After a Trauma
By Ian Wilhelm
On the day of the bombing of the federal building in Oklahoma City, more than 1,000 people showed up at the offices of the local Red Cross to volunteer to help in the relief effort. The job of taking charge of these "spontaneous volunteers" -- whose numbers eventually swelled to 9,700 -- fell to Debby Hampton, the American Red Cross of Central...