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November 14, 2014

Red Cross Staff Survey Finds Low Morale and Distrust of Leaders

An internal poll of American Red Cross employees found that less than 40 percent trust the charity's senior leadership and feel supported as it undergoes organizational changes that are likely to include large-scale layoffs, according to ProPublica and NPR.

The news outlets, which published a highly critical report last month on the Red Cross's responses to Hurricane Isaac and Superstorm Sandy in 2012, obtained a summary of the results of the survey conducted by IBM and completed by about half of the charity's roughly 25,000 workers.

Thirty-nine percent of respondents agreed with the statement, "I trust the senior leadership of the American Red Cross." A similar proportion answered in the negative when asked if the charity "shows a commitment to ethical business decisions and conduct." In an email to employees, Red Cross CEO Gail McGovern hailed the 61 percent positive response on the ethics question as "very high" but said of the survey generally, "Candidly, the results could have been stronger."