How Do Donors Feel About A.I.?
The authors of a new study on donors and artificial intelligence say the results are a signal for nonprofits to pause and consider whether their use of the technology could negatively impact trust, as I reported recently.
“The rate of A.I. adoption is profound,” said Nathan Chappell, study co-author. “Most, if not every, organization has taken some things for granted, specifically what donors think.”
Chappell, who serves as senior vice president of DonorSearchAI, co-authored the self-funded study with Cherian Koshy, vice president of Kindsight. The report is not affiliated with either company or Fundraising.AI, an industry collective founded by Chappell in 2018 to promulgate safeguards around the use of A.I. in philanthropy.
It’s important for nonprofits to get A.I. use right, Chappell says, because “the nonprofit sector operates in the currency of trust.”
The study, conducted in August, surveyed 1,006 donors in the U.S. who have given to a nonprofit in the past year. Survey respondents were asked about their familiarity with A.I. and whether its use would affect their willingness to donate.
Thirty-one percent of respondents said they would be less likely to donate to charities that used A.I., which the authors said indicates some apprehension towards the technology’s adoption.
“A third of people are questioning if this is good or bad,” Chappell said. “It’s an easy takeaway to say, ‘Look, we need to safeguard and promote transparency and trust.’”
Thirty-four percent of respondents said A.I. use would not affect their donations either way, while 9 percent said they would be more likely to donate.
Overall, 82 percent of respondents had some knowledge of A.I. Eighty-six percent of those surveyed said they considered transparency in A.I. usage to be either “very” or “somewhat important.” When it came to personalizing donation appeals with A.I., such as chatbots or avatars resembling humans, nearly 40 percent of respondents expressed some level of discomfort.
For more on how donors feel about A.I., read the full story.