January 29, 2016

Podcast: What Do The People You Serve Say About You?

With all the talk about nonprofit impact, one point that is often missing is feedback from the people being served.

In this segment from the Business of Giving, David Bonbright, founder of Keystone Accountability, talks about why charities should pay attention to the concerns of those they serve — and gives examples of organizations that have improved their services by doing so. 

Listen to the podcast below or read the interview's full transcript.